If you didn’t get a chance to see me live, here is the closing keynote I delivered on September 6th, “How are we doing, really?”, from the VUX World stage at the Voice and AI ’23 conference in Washington, DC.

How much time do you spend trying to prevent your customers from having to contact you in the first place? Where would you begin to make meaningful improvements?

As we wind down for the year, let’s try and do better by our customers and our team members for 2024 (and beyond!)

Thank you to VUX World for the permission to share this keynote, delivered while consulting as CTO earlier this year. This video was recorded live on September 6th 2023.

Come learn how to measure what matters to your customers and stakeholders when creating or improving customer experiences.