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To go faster, you must first slow down
It doesn’t matter whether we’re working on the most cutting-edge of technology, we can’t skip the fundamentals of infrastructure and automation. I’m going to keep this blog post relatively short, but I will leave the reader to explore a useful GitHub template repository for rapidly building Dialogflow CX applications and infrastructure with Google Cloud Platform. Keep reading →
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Hello? Is there anybody in there?
Hello? ScheduLarry, is there anybody in there? How are you doing? Keep reading →
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Call me, maybe?
Things have been quite busy at Smart Interactive Transformations. From giving presentations to industry colleagues on the state of bot building in 2024 and trying to separate the hype from the ripe to creating the first of many digital assistant capabilities for the business, this year has kicked off in full force. Before jumping in, Keep reading →
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Be a better listener in 2024, and beyond!
Happy New Year 2024! The time of resolutions and pledges to do better. Let me suggest another one to add to your company or personal goals: be a better listener. I’ve spent a lot of time saying the greatest value I’ve observed in conversational AI solutions is the new lens into the customer or team Keep reading →
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The last SECTION(AL) of the year!
Here we are, the final SECTION of the year. A period we SECTION off for some well-deserved time off doing the things we love most. That’s what I’m all about, right? Giving people back more time so that they spend it doing things that make them happier? Well, I couldn’t say I’m all about consulting Keep reading →
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How are we doing, really?
With permission from VUX World, I am sharing the closing keynote I have on the VUX stage at Voice and AI ’23 while consulting as CTO in Washington, DC. This video was recorded live on September 6th 2023. Come learn how to measure what matters to your customers and stakeholders when creating or improving customer experiences. Keep reading →
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Hello, World!
In the realm of AI and automation, the writer emphasizes the importance of understanding and responding to customer needs based on data. The writer believes that systems like ChatGPT have more easily won trust by mimicking intersubjectivity, despite potential inaccuracies. They discusses their success in reducing agent intervention requests by optimizing understanding of customers’ product… Keep reading →
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