Category: Customer Experience

  • Hello?  Is there anybody in there?

    Hello? Is there anybody in there?

    Hello?  ScheduLarry, is there anybody in there?  How are you doing?

  • Call me, maybe?

    Call me, maybe?

    Things have been quite busy at Smart Interactive Transformations.  From giving presentations to industry colleagues on the state of bot building in 2024 and trying to separate the hype from the ripe to creating the first of many digital assistant capabilities for the business, this year has kicked off in full force.  Before jumping in,…

  • Be a better listener in 2024, and beyond!

    Be a better listener in 2024, and beyond!

    Happy New Year 2024!  The time of resolutions and pledges to do better.  Let me suggest another one to add to your company or personal goals: be a better listener.  I’ve spent a lot of time saying the greatest value I’ve observed in conversational AI solutions is the new lens into the customer or team…